PSA Annual Conference cancellation FAQs and information

How do I claim back the fees I have paid for conference registration?

Due to the increase in requests for refunds the PSA team will only be able to process refunds which go through the online system at psa20.exordo.com. Through your registration page you will be able to request a cancellation. Please bear with us while we manually process these refunds, it will take the team some time.

To request cancellation, go to the ‘Registration’ tab and click on the ‘View Details’ button as highlighted in the image below:

Then click on ‘Request Cancellation’ on the left-hand side.

When will I receive my refund?

We are aiming to ensure all attendees receive their refund by the 6th April 2020 – the day the conference was due to begin. However, please do bear with us while we process the large volume of requests.

I paid by bank transfer; how do I inform you of my details?

If you have paid via bank transfer please request the cancellation as above but also send an email to conference@psa.ac.uk with your bank details included.

My institution paid for part of my fees; how do I claim for this?

Due to the high number of requests the PSA will receive for refunds we will only be able to refund fees into the account we received them from or to one bank account (see above ‘What if I paid by bank transfer?’) identified to us during the process. Any funds which need to be returned to your institution should be actioned by attendees.

I became a PSA member for conference, can I claim a refund?

We’re delighted to have you join PSA membership so you can access our member benefits for the year. We are unable to provide refunds for membership as these costs are separate to the annual conference. If you’d like to hear more about our member benefits please get in touch with us at membership@psa.ac.uk

Why is the amount I paid different to the amount I’ve been refunded?

Due to bank charges the amount you receive back may be slightly different to the amount you’ve paid.